vaji's Privacy Policy
This document explains in detail how your personal information is handled when you create an account or use the services at vaji.
1. Definitions and Scope of Policy
1.1 Who This Policy Applies To
This privacy policy applies to all registered members of the vaji platform, guest users, and anyone who interacts with vajivip.cam in any way. This policy has been prepared in accordance with applicable laws of Bangladesh.
1.2 Key Definitions
- "Personal Information" means any information by which you can be identified, directly or indirectly — such as your name, mobile number, email address or payment details.
- "Processing" means any operation carried out on data, including collection, storage, use, transfer or deletion.
- "Platform" means vaji's website, mobile application and all related services.
- "Third Party" means any person or organisation outside the control of vaji.
This policy applies to all types of services offered on the vaji platform — including cricket betting, slot games, live casino, fishing games and other entertainment services.
2. What Information We Collect
2.1 Information Provided at Registration
Information you voluntarily provide when creating an account at vaji is collected. This includes:
- Full name and date of birth (for age verification — to confirm the 21+ age requirement is met)
- Mobile number and email address
- Password (stored in encrypted form — never readable in plain text)
- Payment account details (bKash, Nagad or Rocket number)
2.2 Automatically Collected Information
When you visit the vaji platform, certain information is collected automatically:
- IP address and device identification details
- Browser type, operating system and language preference
- Pages visited and session duration
- Referral source (how you arrived at the site)
- Information collected through cookies and similar tracking technologies
2.3 Transaction Information
Transaction details related to deposits and withdrawals are stored with us. This includes the transaction amount, time, method and associated reference number. Records of all transactions made via bKash, Nagad and Rocket are kept for security and fraud prevention purposes.
2.4 Support and Communication Information
When you contact the vaji support team via live chat or email, the content of that conversation may be stored for the purpose of improving service quality.
3. How Collected Information Is Used
3.1 Account Management and Service Delivery
The primary purpose of using your information is to keep vaji's services running properly. This includes:
- Creating, verifying and managing accounts
- Processing deposits and withdrawals
- Providing bonuses, promotions and VIP benefits
- Tracking your betting and gaming history
- Ensuring the security of platform logins
3.2 Identity Verification and Fraud Prevention
Verifying the age of users (21+) at vaji and preventing multiple accounts in one person's name is an important obligation. The information you provide is used for this purpose. Data is also analysed to detect suspicious transactions or account activity.
3.3 Customer Support
Your account information and previous transaction details are needed to give you accurate and prompt responses via 24/7 live chat and email support. Effective support cannot be provided without your information.
3.4 Platform Improvement
vaji analyses overall user behaviour to improve its service quality, interface and game selection. Where possible, this analysis is done without personally identifiable information.
3.5 Communication and Notifications
Important messages related to your account (transaction confirmations, password change notifications, OTP) are sent to your mobile number or email. If you do not wish to receive marketing messages, you can control that in your account settings.
4. Security of Your Information
4.1 Technical Safeguards
vaji uses industry-standard security measures to keep your information safe:
- SSL Encryption: All data transmitted on the platform is encrypted using SSL technology, making it impossible for third parties to read.
- Data Storage: Sensitive information is stored in encrypted form on secure servers.
- Access Control: Only authorised staff are granted access to specific data on a need-to-know basis.
- Regular Audits: Our security infrastructure is reviewed on a regular basis.
4.2 Password Protection
Your password is never stored in plain text. It is converted and stored using a one-way hashing method. This means no vaji staff member can ever know your password. Only you know your password.
4.3 User Responsibilities
Alongside technical safeguards, you also have your own responsibilities. You should not share your account details with anyone, use a strong password, and immediately notify the vaji support team if you notice any suspicious activity.
5. Sharing and Disclosure of Information
5.1 General Policy
vaji does not sell your personal information to third parties for commercial purposes. However, information may be shared in certain circumstances.
5.2 With Service Providers
vaji works with trusted third-party service providers for payment processing (bKash, Nagad, Rocket), technology services and other necessary operations. These partners may only use the information for the specified purpose and are bound by strict confidentiality agreements.
5.3 Legal Obligations
If disclosure of information is required under applicable laws of Bangladesh or by court order, vaji will comply with that legal obligation. Where possible, an attempt will be made to notify you in advance.
5.4 Business Transfers
If for any reason there is a change in the ownership or business operations of vaji, user information may form part of that change. However, users will be properly notified in advance in such cases.
6. Cookies and Tracking Technologies
6.1 What Are Cookies
Cookies are small text files stored in your browser or device. They are used to improve your experience while using the vaji platform.
6.2 Types and Purposes of Cookies
- Essential Cookies: Necessary for maintaining login sessions and ensuring security. The platform does not function properly without these.
- Functional Cookies: For remembering your language preference and other settings.
- Analytics Cookies: For monitoring site usage to improve services — these collect anonymous data.
6.3 Cookie Control
You can block or delete cookies by changing your browser settings. However, please note that disabling essential cookies may cause some vaji services to not work properly.
7. Your Rights
7.1 Right to Access Information
You may ask at any time what information vaji holds about you. This request can be made via live chat or email. We will respond within a reasonable time.
7.2 Right to Correct Information
If there is incorrect information in your account, you have the right to have it corrected. This can be done via account settings or by contacting the support team.
7.3 Right to Close Your Account
If you no longer wish to use vaji's services and want to close your account, please contact the support team. Even after account closure, some information may be retained for a specific period for legal and security reasons.
7.4 Responsible Gaming Rights
You can set your own deposit limits, bet amounts or session time at vaji. For more details on this, see our Responsible Gaming Guidelines.
8. Data Retention Period
8.1 Information for Active Accounts
All relevant information is retained while your account is active. This information is needed for service delivery, bonus calculation, VIP level determination and support.
8.2 After Account Closure
When an account is closed, certain information (particularly transaction records and identity verification data) may be retained for a specific period in compliance with applicable laws and regulations. Once that period has passed, the information is securely deleted or anonymised.
8.3 Backup and Log Data
Technical logs and backup data may be retained for a short period to ensure system security and stability. This information is not used to directly access any individual's data.
9. Changes and Updates to the Policy
9.1 Right to Make Changes
vaji reserves the right to change or update this privacy policy at any time. This policy may be revised periodically due to changes in technology, the addition of new services or legal requirements.
9.2 Notification of Changes
If any significant changes are made to the privacy policy, registered members will be notified via email or an in-platform notification before the changes take effect. Continued use of the platform after the updated policy takes effect will be considered as acceptance of the new policy.
9.3 Latest Version of the Policy
The latest and current version of the privacy policy will always be published on this page. Previous versions may be obtained from the support team upon request.
10. Contact and Complaints
10.1 Contact for Privacy-Related Questions
If you have any questions or concerns about this privacy policy, please contact the vaji support team. Ways to reach us:
- 24/7 Live Chat — directly from any page on the platform
- Email: [email protected]
10.2 Complaints Process
If you have a complaint about how your information is handled, please notify our support team first. We will try to resolve it as quickly as possible. For answers to general questions about our platform, you can visit our FAQ page, where straightforward answers on many topics including privacy are provided.
10.3 Relationship of This Policy to Other Documents
This privacy policy is part of vaji's overall legal framework. To learn more about vaji, read About Us. The Terms and Conditions apply alongside this privacy policy regarding terms of service use, account rules and bonus policy.
Your Information Is Protected at vaji
Through SSL encryption, secure payments and 24/7 support, vaji ensures that your gaming experience is fully secure.
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