vaji Responsible Gaming — Know Yourself, Set Limits
Enjoying gaming for entertainment requires some awareness. vaji wants every member to play within their own control — staying mindful of time, money, and mental well-being.
Our Commitment
vaji believes that online betting and casino games are a form of entertainment — not a guaranteed way to earn money. Every bet or spin carries an equal chance of winning or losing, and game outcomes are not controlled by any predetermined formula.
Reading about who we are and our core values will show you that vaji has put member safety first from the very beginning. We want to create an environment where gaming is a source of enjoyment, not a burden.
Members can also set limits on their own accounts — daily, weekly, or monthly deposit limits, or request a temporary suspension for a set period. Using these tools is not a sign of weakness — it is a sign of self-awareness.
Under our terms and conditions, any member who feels that gaming is having a negative impact on their life can reach out at any time via our 24/7 live chat or email.
Tools to Keep Yourself in Control
Log in to vaji to activate these features yourself, or get help through live chat.
Deposit Limit
Set the maximum amount you can deposit daily, weekly, or monthly. Once the limit is reached, no further deposits will be allowed.
Time Limit
Decide in advance how long you will play in one session. The session will end automatically once the set time is up.
Temporary Suspension
If you want to take a short break, you can temporarily close your account for anywhere from 24 hours to 30 days.
Self-Exclusion
Request self-exclusion for a longer break. You will not be able to access your account for the specified period.
Loss Limit
Use this feature to automatically stop play once your losses reach a set amount.
Get Support
For any concern, contact us directly via live chat or email — you can communicate in Bengali.
Recognise the Warning Signs
If any of the following signs appear in your life, pause and consider seeking help.
You keep placing larger bets to try to recover money you have lost.
You are playing much longer than you intended and cannot stop.
You are taking money from household expenses to use for betting.
You are hiding your gambling from family or friends.
You feel excessive stress or anger when you lose.
You are cutting back on time for work, study, or family to spend more time gambling.
For adults only
To open an account at vaji and take part in any betting or casino activity, you must be at least 21 years old. It is the responsibility of every account holder to ensure that no minor uses this platform.
Where to Get Help
You do not have to face this alone. Your family, professional counsellors, and the vaji support team are here for you.
vaji Live Chat
Available 24 hours a day, 7 days a week in Bengali. Use live chat to enable self-exclusion or deposit limits, or to raise any concern.
Email Support
Send an email to submit a written request or complaint. Our support team responds in both Bengali and English.
Family and Friends
Talk openly with people you trust. Support from family is often the most effective help on the road to recovery.
Professional Counselling
Reach out to a mental health professional or counsellor. Problem gambling is a recognised mental health condition and there is treatment available.
Self-Monitoring
Keep track of how much time and money you spend on gaming. Ask yourself regularly — is this still entertainment, or has it become a habit?
Confidentiality guaranteed
When you reach out for support, your information is kept completely confidential. Under our privacy policy, no information is shared with third parties.
Principles of Healthy Gaming
- Only use money for gaming that you can afford to lose without affecting your household.
- Set a clear time and money limit before each session and stick to it.
- Avoid betting when you are tired, under emotional stress, or have been drinking.
- Remember — each game is independent. A previous loss does not guarantee a future win.
- Keep up other activities such as sports, spending time with family, or hobbies.
- Take regular breaks. Step away from the screen at least once every hour.
- Make sure that underage family members cannot access your account.